Return & Refund Policy
VGuru Technologies Private Limited aims to provide clear and fair terms for returns and refunds. This policy explains the eligibility requirements, limitations, and process for requesting a refund for digital software products purchased through our website.
Digital Products
Software products sold by VGuru Technologies are delivered electronically and generally do not include physical media or packaging. Due to the nature of digital products, return and refund eligibility depends on whether the license has been delivered, redeemed, or activated.
Refund Eligibility
A refund may be considered if the software license has not been redeemed or activated and the request meets the conditions stated in this policy. Refund eligibility is subject to order verification and the circumstances of each request.
- Refunds are applicable only if the purchased antivirus software does not function due to technical errors or licensing issues.
- If product key is not delivered within the stated timeframe, you are eligible to get full refund.
- If product key is invalid upon activation, the customer may request a replacement or refund.
Non-Refundable Situations
Refunds may not be available for software licenses that have already been redeemed, activated, or used. Refunds may also be declined when the customer purchases an incompatible product without reviewing the stated system requirements or when the applicable refund conditions are not met.
- Activated or Used Product Keys cannot be refunded, as they are permanently linked to the user’s account once used.
- Any refund request without valid proof of error may be declined.
- Refunds are not granted for customer errors, such as purchasing the wrong product or accidental orders.
Order Cancellation
Orders may be cancelled before the digital software license has been delivered, redeemed, or activated. Once a license has been redeemed or activated, cancellation may not be available. All cancellation requests are subject to order verification and the terms of this policy.
Duplicate Purchases
If you accidentally purchase the same software product more than once, you may contact VGuru Technologies to request a review. Refund eligibility for a duplicate purchase will depend on order verification and whether the additional license has been redeemed or activated.
How to Request a Refund
To request a refund, contact VGuru Technologies at support@dealsondigitalsecurity.com and provide your order number, email address used for the purchase, and reason for the request. All refund requests will be reviewed according to the eligibility conditions stated in this policy.
Refund Review & Approval
All refund requests are reviewed based on the eligibility conditions stated in this policy. Once reviewed, we will notify you whether your refund request has been approved or declined.
Payment Method & Refund Destination
Approved refunds will be issued to the original payment method used for the purchase. The time required for the refunded amount to appear may vary depending on the payment provider or financial institution.
Manufacturer & Third-Party Policies
Third-party software products may also be subject to the respective manufacturer’s licensing, activation, and refund terms. Customers should review any applicable manufacturer terms before activating or redeeming a software license.
Policy Updates
VGuru Technologies Private Limited may update this Return & Refund Policy from time to time to reflect changes in our business practices or applicable requirements. Any updates will be published on this page and will apply from the stated effective date.
Customer Inquiries & Contact Information
If you have questions about a return, cancellation, or refund for a purchase made through VGuru Technologies, please contact us:
VGuru Technologies Private Limited
Email: support@dealsondigitalsecurity.com
Phone: +1 (888) 510-8007
Address: 45, Haluvadh, Palhni, Azamgarh, Uttar Pradesh 276001, India.
- 1-888-510-8007
- support@dealsondigitalsecurity.com
- 45, Haluvadh, Palhni, Azamgarh, Uttar Pradesh 276001, India
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- 1-888-510-8007
- support@dealsondigitalsecurity.com
- 45, Haluvadh, Palhni, Azamgarh, Uttar Pradesh 276001, India
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All trademarks, logos, brand names, and product names displayed on this website are the property of their respective owners and are used solely for product identification and informational purposes. VGuru Technologies Private Limited is an independent third-party retailer of antivirus and internet security software and is not affiliated with, endorsed by, or the manufacturer of the third-party brands featured on this website. Product availability, licensing terms, compatibility, features, and support may vary by product. Customers should review the applicable product information before making a purchase.